Frequently Asked Questions
Everything you need to know about XGIMI's cinematic experience.
What is the standard shipping timeframe for XGIMI projectors?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number via email once your package departs our warehouse.
Do XGIMI projectors come with a manufacturer's warranty?
Yes, all new XGIMI projectors include a 1-year limited warranty that covers hardware defects and technical issues under normal use conditions.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return the product in its original packaging and condition within 30 days of delivery for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna for qualifying purchases.
Are the built-in speakers sufficient, or do I need an external sound system?
Most XGIMI projectors feature high-quality built-in Harman/Kardon speakers designed to provide a premium audio experience. However, you can easily connect external soundbars via HDMI ARC, Optical, or Bluetooth for a full home theater setup.
How do I update the firmware on my device?
XGIMI projectors support Over-The-Air (OTA) updates. Simply connect your device to Wi-Fi, go to Settings > Device Preferences > About > System Update, and the projector will automatically download and install the latest software.